Answers to common questions about orders, shipping and returns. If you cannot find what you need, please contact us.
Browse our products, choose any available options, add the item to your cart and complete checkout. The payment options available to you are shown at checkout.
Cancellation requests may be submitted before an order has been processed and shipped. Once processing or shipping has begun, cancellation may no longer be possible. Please contact us as soon as possible if you want to cancel. See our Cancellation Policy.
Once your order has shipped, tracking information will be provided when carrier tracking is available. You can use the tracking information to follow your shipment. You can also visit our Track Your Order page.
We currently ship to Canada only. See our Shipping Policy.
Orders are generally processed within 1–3 business days, excluding weekends and holidays. Estimated shipping time to Canada is 5–20 business days after processing. Delivery estimates are not guaranteed. See our Shipping Policy.
Free shipping. See our Shipping Policy.
Contact us at support@cattreasury.shop or through our Contact Us page before returning anything, and provide your order number and any requested photographs or evidence. Returns require approval before shipment. Return instructions and the return destination will be provided after your request is reviewed, and a tracking number for the return may be required. See our Returns & Refunds Policy.
We do not publish a general return window at this time. Damaged or incorrect items must be reported within 14 days of delivery. For any other return, please contact us and we will review your request. See our Returns & Refunds Policy.
Return shipping costs may be the customer’s responsibility. Return instructions will be provided after your return request is reviewed. See our Returns & Refunds Policy.
Once an approved return has been received and the applicable return requirements have been completed, the refund will be processed to the original payment method where applicable. Processing times may vary depending on the payment provider. Refunds for change-of-mind returns may be reduced by applicable shipping costs. See our Returns & Refunds Policy.
If your item arrives damaged or you receive an incorrect item, contact us as soon as possible and within 14 days of delivery. Please provide your order number and photographs or other requested evidence so we can review the issue. See our Returns & Refunds Policy.
If your order is delayed, missing, or marked delivered but you cannot locate it, contact Cat Treasury with your order number and tracking information. We will review the shipment and provide the appropriate next steps. See our Shipping Policy.
