Returns & Refunds Policy

Last updated: October 7, 2026.

This policy applies to orders placed on cattreasury.shop. Cat Treasury is operated by Beyond Bridges, an Ontario-registered sole proprietorship.

How to request a return

1. Contact Cat Treasury at support@cattreasury.shop or through our Contact Us page before returning anything.
2. Provide your order number and the requested photographs or other evidence.
3. Wait for return approval and instructions. Returns require approval before shipment.
4. Follow the return instructions we provide. Return instructions and the return destination will be provided after your request is reviewed.
5. Provide tracking information for the return when requested.
6. A refund or replacement is processed after the applicable return procedure has been completed.

Please do not send any item back to us, or to any address, without authorization. Approved returns may need to be sent to a supplier’s designated return address rather than the Cambridge business address shown on our Contact page.

Change-of-mind returns

For returns because you no longer want the item, the item must be unused. Return shipping costs may be the customer’s responsibility, and the refund may be reduced by applicable shipping costs.

Damaged or incorrect items

If your item arrives damaged or you receive an incorrect item, contact us as soon as possible and within 14 days of delivery. Please provide your order number and photographs or other requested evidence so we can review the issue. A refund or replacement is not promised until the claim has been reviewed and approved.

Refunds

Once an approved return has been received and the applicable return requirements have been completed, the refund will be processed to the original payment method where applicable. Processing times may vary depending on the payment provider.

Cancellations

See our Cancellation Policy.

Contact

Questions about returns: Contact Us. Customer support is available Monday through Friday, 9:00 AM to 5:00 PM.